Terms of service

Welcome to Southmane. These Terms of Service ("Terms") govern your access to and use of our website, services, and purchases made at www.southmane.myshoplaza.com (the “Site”). By accessing or using our Site, you agree to comply with and be bound by these Terms.

Please read them carefully.

1. About Us

Southmane is a UK-based online retailer specialising in gaming cards. We provide high-quality physical and digital trading cards to customers across the United Kingdom.

2. Eligibility

To use our services or place an order, you must:

  • Be at least 18 years old or have permission from a parent or legal guardian

  • Provide accurate and complete information when placing an order

3. Products and Pricing

  • All product prices are listed in GBP (£) and include applicable VAT.

  • We reserve the right to change prices or discontinue products at any time without notice.

  • We make every effort to display product images and descriptions accurately, but we do not guarantee complete accuracy due to screen variations.

4. Orders and Payment

  • Orders are confirmed once payment is successfully received.

  • We accept secure payments via trusted providers (e.g. PayPal, Stripe).

  • You will receive an order confirmation email upon placing your order.

  • We reserve the right to cancel or limit orders, including those suspected of fraud or resale.

5. Shipping and Delivery

Please refer to our Shipping Policy for full details.

  • We offer free UK shipping on all orders.

  • Delivery typically takes 2–5 business days after dispatch.

  • We are not responsible for delays caused by courier services or unforeseen circumstances.

6. Returns and Refunds

Our Return Policy outlines how to return items and request a refund.

  • Returns are accepted within 14 days of delivery for unopened, unused items.

  • Digital codes and opened trading cards are non-refundable.

  • Refunds are processed to your original payment method within 5–10 business days once approved.

7. User Conduct

You agree not to:

  • Use the site for unlawful purposes

  • Interfere with site operations or security

  • Reproduce or exploit any part of the site without permission

  • Submit false, misleading, or offensive content or information

8. Intellectual Property

All content on the Southmane site (including logos, text, images, and product listings) is the property of Southmane or its licensors and is protected by UK copyright and intellectual property laws. You may not use our content without written consent.

9. Disclaimer of Warranties

All products and services are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that the website will be error-free or uninterrupted.

10. Limitation of Liability

To the maximum extent permitted by law, Southmane shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our services or products.

11. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the content, terms, or privacy practices of those sites.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the site means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of the United Kingdom.

14. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: support@southmane.co.uk