Privacy Policy

Southmane (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or make a purchase from www.southmane.myshoplaza.com.

1. Information We Collect

When you visit our store or make a purchase, we may collect the following information:

a) Personal Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely – we do not store full payment details)

  • Order history

b) Technical Information

  • IP address

  • Browser type and device

  • Time zone and location data

  • Usage data from cookies and analytics tools

2. How We Use Your Information

We use your data to:

  • Process and fulfil your orders

  • Communicate with you about your orders

  • Respond to your customer service inquiries

  • Improve our website and user experience

  • Send you marketing emails (only with your consent)

  • Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contractual obligation: To provide and deliver your purchases

  • Legitimate interest: For store operations and fraud prevention

  • Consent: For optional marketing communications

  • Legal compliance: Where required by law

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Payment processors (e.g. PayPal, Stripe)

  • Delivery partners (e.g. Royal Mail, Hermes)

  • Hosting and analytics providers (e.g. Google Analytics)

All third parties are required to handle your data securely and lawfully.

5. Cookies

Our website uses cookies to:

  • Remember your preferences

  • Analyse site traffic

  • Enhance your browsing experience

You can manage or disable cookies in your browser settings.

6. Your Rights

As a UK resident, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to certain data uses

  • Withdraw consent at any time

To exercise your rights, contact us at privacy@southmane.co.uk.

7. Data Retention

We retain your data only as long as necessary for:

  • Fulfilling your order

  • Providing customer support

  • Complying with legal obligations

8. Data Security

We use industry-standard security measures (encryption, firewalls, etc.) to protect your data from unauthorised access or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about our Privacy Policy, please contact:

📧 Email: privacy@southmane.co.uk