At Southmane, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided that:

• The item is unused, unopened, and in original packaging

• You have proof of purchase (order confirmation or receipt)

• The item is not a digital or non-returnable product (see below)

2. Non-Returnable Items

For hygiene, security, and licensing reasons, we cannot accept returns on:

• Opened or used gaming cards

• Digital/downloadable card codes

• Gift cards

• Clearance or final sale items (if marked as such)

3. How to Request a Return

To initiate a return, please contact us at support@southmane.co.uk with:

• Your full name and order number

• The reason for return

• Photos (if the item is damaged or incorrect)

We will respond within 1–2 business days with return instructions.

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).

• We recommend using a trackable shipping service for your return.

• We are not responsible for items lost in transit.

5. Refunds

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs (if any paid for express delivery) are non-refundable.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with supporting photos. We will arrange a replacement or full refund.

7. Exchanges

We do not offer direct exchanges. If you need a different item, please request a return and place a new order separately.

8. Contact

Questions about our Return Policy? We’re happy to help.

📧 Email: support@southmane.co.uk